What will you do when you are unable to get your message across to your audience

Have you experienced a time when you felt you could not get your message across to your audience? What did you do to fix the problem?
In a job interview, potential employers would want to know the communication strengths of jobseekers. This is especially true for job positions that require excellent communication skills such as that of a customer service representative. It is important that you have prepared yourself well in terms of this particular skill.

However, one important thing to remember is that employers do not only ask your strengths and competencies. You are also tested on your weaknesses and flaws. It is usually through questions like this that a potential candidate is easily tested for the job. This type of interview question is considered behavioral-based.

From the term itself, the question seeks to find out not only an interviewee’s honesty but also a gauge of the employer to predict the future work performance of the job candidate by comparing the past and present performance in a similar experience. Be particularly candid in your response but also be careful in the construction of your sentences.

Be Honest
Interviewers would appreciate a rather honest answer more than a fabricated story. These experts can tell when the person is making up something because they are specialists in reading people’s minds and actions, so they can hardly be goofed around with during interviews. After the question is thrown, give it a few seconds or a minute to recall a not-socomplex experience about your flaw or failure in proper communication. There is no denying that at some point in your life, you have failed to communicate well to others.

Notice that when telling a story based from truth, words come out naturally and delivery is spontaneous. You must know that interviewers who happen to be psychologists have a way of checking for validity or authenticity of your answer by repeating the same question in a rephrased manner at random parts of the interview.

Take it from Simple Experiences
In recalling past experiences to answer the question, think of a simple memory. The advantage of doing this is to keep your response brief and avoid too much sharing of information which can become a potential basis for more open-ended questions that would possibly lead to digging up other personal issues that ought not to be shared anymore. In sharing your story, highlight only the important aspects of it. Also, there is no need to mention the names of people who are involved in your story. Not to mean that they are insignificant, interviewers can just not make good use of such information.

Wrap it Up Positively
The most effective way to wrap up your answer to this question is to highlight your action plans to overcome such weakness or flaw. Interviewers are more than interested to find out how well you handle personal weaknesses in communication. They will use such information to assess your communication competence. Moreover, your reaction towards such experiences also reflects your personal character. To reiterate, end your short speech on a positive and striking note.

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What is your way of building harmony with a person you just met?

Recruitment officers would, more often than not, ask a question about harmony building. They want to find out if a candidate has the necessary skills to converse with people and feel comfortable in their presence. Whether it is a behavioral interview, or just the traditional type of interview, you will most likely come across a question that asks how well you build harmony with people you know as well as with people you have just recently met.

Giving a good answer to this question will be to your advantage, thus, preparing for it can definitely help you. In this section, you will learn about why companies consider building harmony a job competency. Moreover, you will also be guided on how to properly answer the question given in such a way that you will be able to gain the admiration of your interviewer.

Importance of Harmony Building
Conversation skill is important because it will help you build better relationships not only with clients and customers, but also with the people you work with. These people may be your boss, your colleague, your teammate, or even the accounting staff that you frequently talk to on matters concerning your job. Because you will always interact with other people, your interviewer would want to know how well you could build harmony.

Finding the Right Answer to the Question
Harmony building is a job competency therefore if you want to increase your chances of getting hired; you must be able to prove that you possess this competency. So, when answering the question, make sure to clearly explain it to your interviewer. You should make use of specific details about a certain situation; explain the steps that you had undertaken in order to develop harmony with someone. Also include in your answer the outcome of the situation (i.e. you were able to form friendships with a client, which helped you earn more sales). Your interviewer will look into your way of building harmony so be sure that you are able to describe clearly.

Walking the Talk
Although the interviewer can pretty much assess your harmony building skill right from the beginning of your interview, he or she will also want to hear what you have to say. The ability to build harmony can first be determined through a person’s facial expressions, confidence, and the tone of voice. Later on, the ability to carry a conversation will also determine how well you can build harmony with another person. All these things are observable and your interviewer will know if you indeed possess the ability to build harmony with ease.

Now, moving on to your answer to the question, you will also need to make sure that you are able to “walk your talk.” It would be hard for your interviewer to believe that you can easily converse with a complete stranger if you appear shy and timid during the interview. Although it is normal to feel nervous, you should see to it that you appear confident and easy to talk to during the entire course of the interview.

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Has there been any situations, that you were presented a problem and solved it?

Has there been any situation that you were presented a problem and solved it effectively through the use of your good judgment? Explain

This question may be rephrased or restructured in different job interviews but the objective of the interviewer remains the same: they want to know your ability to solve problems and make tough decisions. It is inevitable that every employee, whether entry-level or senior level, will be placed in situations that will test their decision-making skills; which is why you are put at a huge advantage if you can prove yourself capable of making good decisions and sound judgments. But how exactly can you prove that? This section will provide an explanation to help you.

The Best Way to Answer the Question
It goes without saying that the best way to tackle the question is to provide a short and straightforward answer. For people who have not prepared for this question, they may find it difficult to provide a solid response. They will probably take a few moments to compose their thoughts and then when they start to talk, they would fumble and get lost for words.

However, people who took the time to prepare for such questions can confidently provide an answer and be able to name an instance wherein they were able to use their good judgment. So, the best way to answer the question is to say, “Yes. There was a time when…”

Support Your Answer
As what has been reiterated several times in this guide, examples are very important because they serve 2 purposes
1. to prove and justify your answers.
2. To provide more details.
Thus, you should always be ready to cite examples. In this case, you should mention the most relevant example pertaining to decision-making.

If you are still starting out in your career and have no prior work-related experience, you can cite examples from school or a personal endeavor that you had in the past. It would be best if you can refer to a situation from work but it is not really a requisite, if none are available.

Checklist Now that you already have an idea on how to answer this question, you should proceed to the next step: preparation. Practicing and planning ahead for this question will undoubtedly help you deliver an impressive answer during your interview. So, in the preparation phase, it is vital that you consider carefully the answer that you want to give.

In line with this, you should also choose your examples well. Surely, at this point, you have already experienced several situations when you were handed a difficult problem and resolved it, so be wise in deciding which among these examples to use to get your message across. Practicing how you deliver your answer is likewise recommended so that during the interview, you will know exactly what to say and how to say it.

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Provide an example of a goal that you successfully achieved

This question is something that an interviewer would ask in order to know how well you establish goals. Having the ability to set goals and achieve them is something that most companies would look for in a job applicant because this will say a lot about your performance as a potential employee, should you get hired. For you to provide an impressive answer to this question, it pays to read and follow the guidelines below.

What to Include in Your Answer
Although they may not say it outright, interviewers want to hear answers that define both your long-term and short-term goals. They want to know how you did it and what considerations you had to make to arrive at your decision. What this means is that they would want you to talk about what made you decide to set a particular goal and how you planned and organized in order to reach it.
Long-term goals are those goals that you want to achieve in the next 5 to 10 years, while short term goals are those that you want to achieve within a few weeks or a few months. The main focus in your answer should be the “how” because what the interviewer really wants to know is the things that you did to achieve your goals.

What Example to Choose
Because the question requires you to cite an example (which you should include, regardless of whether you were asked to or not), it is important that you choose the most appropriate example for the situation. In this case, you can use two examples; one for your long-term goal and another for your short-term goal.

Examples should center on your performance or any work-related scenario because these things are most apt for a job interview. A good long-term goal example could be about aiming for a higher job position in your previous company, and for the short-term goal example, you can mention an experience that you had when working in a team or an individual project.

Did You Do It Right?
You want to make sure that you are able to drive home a point, because your answer would be useless if the interviewer did not understand the message you were trying to convey. In order to find out if you are doing it correctly, put yourself in the interviewer’s shoes and ask,

  • Would I be able to understand if I answered the question in a particular way?
  • Was I able to clearly explain how I achieved my goal?
  • Are my examples appropriate and sufficient to validate my main answer?
  • Are my explanations clear and easy to understand?
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What do you do when things do not go as planned? Specify an example

This question will gauge your ability to adapt to certain situations. Interviewers ask this question because they want to know how well you can manage problems and changes at work. A lot of people might be tempted to simply say, “I have never had problems when things do not go as planned” or worse, “I have never experienced that before”. The first answer is fine as long as you are able to provide a supporting answer to it and be able to really show that you are, in fact, someone who can easily adjust yourself when changes occur.

On the other hand, saying you have never had any experience on the matter would only make the interviewer think of how naive you are, which is not really going to help you land the job.

What the Interviewer Wants to Hear
Employers want their people to be adaptable and flexible. This is necessary because changes happen in the workplace and those who show adaptability and flexibility are the ones who are still able to perform well in spite of the change. The interviewer, therefore, will give plus points to candidates who are able to prove that they possess these qualities. They are looking for people who are able to respond quickly and positively to changes and unexpected demands. Moreover, they also want people who can adapt their style and mindset positively in the event that problems and challenges take place.

Begin with a Single Sentence that Answers the Question
Many first time applicants (and even those who have applied for jobs several times before) tend to stammer and not be able to give a direct answer to this question especially if they did not bother to prepare. It is recommended that you summarize your answer in one sentence and then expound further later on.

This way interviewer will get clear idea about how well you can really adapt to a situation. Answers such as “When things do not go as planned, the first thing I do is to take a deep breath and tell myself it will be okay”. An answer like this can immediately give the interviewer an idea that you are a levelheaded person who knows how to handle situations properly.

Always Give a Good Example
Now that you have established a good first impression for this question, the next thing to do is to specify an example. The reason why an example is important is that a lot of people can say anything just to win the approval of others and yet not everyone is really being honest with what they are saying.

An example can validate or invalidate your main answer, which is why when specifying an example, see to it that your interviewer will be able to comprehend and follow your thoughts. Moreover, make sure that the example you give should be relevant and helpful to prove to the interviewer how capable you are of adapting to changes in the workplace. If you do not have a work experience yet, specifying an example on your experience in school would do.

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